Service solution
From request to resolution — nothing falls through.
Raise service requests, open and track tickets, schedule and dispatch technicians, and close out every job with a clear record. Your customers get their own view of what you deliver.
The ticket lifecycle
Every request becomes a tracked, closed-out job
Service requests come in from anywhere — a customer, an inspector, or a monitoring alert. Vere carries each one through to resolution with status at every step.
Request raised
A service request is created — by staff, a customer, or automatically from a monitoring alert — capturing the location, device, and problem.
Ticket opened & triaged
The request becomes a tracked ticket, prioritized and routed to the right team with all the context attached.
Scheduled & dispatched
Assign a technician, set the time, and notify them on assignment — with the site and device details in hand.
Resolved & recorded
Work is completed and closed out with a durable record — visible to your team and, where you choose, the customer.
What Service gives you
Field operations, under control
Requests & ticketing
Intake, triage, and track every service request as a ticket with a clear status from open to resolved.
Scheduling & dispatch
Assign technicians, set times, and notify on assignment — so the right person is at the right site.
Locations & devices
A live inventory of the sites and equipment you service — history and context on every asset.
Customer & owner access
External stakeholders see the locations you share with them — and nothing more.
From alert to ticket
Monitoring alerts become service tickets automatically — connected operations, not disconnected tools.
Payments & invoicing
Collect service fees by card, terminal, cash, or ACH — reconciled on the same platform.